Providers of learning should not regard the ECM initiative as something separate from their core business. Indeed, if they truly put the learner at the centre of their work, much of what they already provide will be relevant to at least one of the five categories outlined above. Consequently, checking the comprehensiveness of their coverage of ECM and the evidence for how they are meeting its outcomes should become a natural part of the process culminating in their Self Assessment Report. The same evidence would then be available to meet the requirements of any partners, the LSC or the Inspectorate.

This activity should not create extra work, as most of the evidence will already be in place. However, providers of learning may choose to amend the content of some of the quality assurance instruments they use, such as learner satisfaction questionnaires, to reflect issues brought into sharper focus by ECM and to reflect quality improvements they have chosen to make. As always, strengths and areas for continued improvement need to backed-up with a sound evidence base. Areas identified for improvement in achieving the ECM outcomes should then be included in the organisation’s development plan.

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